Pros & Cons of working online 


  • The cost and time of needing to travel to an appointment is no longer a concern. You do not need to factor in time to travel to and from a therapy clinic, you do not need to pay for parking, or travel. Therapy can fit comfortably into a busy lifestyle, or if you live in a remote or rural area. 

  • You are able to find the right therapist for you, not just the one who lives nearest. You have the freedom to find the therapist that feels like the right fit, rather than the one you can travel to most easily. 

  • Your therapist can travel with youif you travel a lot, or are away from home for long periods, you can keep your regular therapy sessions going. 

  • Online therapy can usually be more flexible than traditional face to face therapy, if you work shifts, or irregular hours, we can find a way to fit around that without needing to search for when a room is free in a clinic and incurring additional costs. 

  • You are able to attend from the comfort of your own home. This not only saves on time but allows you to be comfortable and secure in your surroundings whilst having therapy, and gives you private space to think and reflect after sessions. Clients often report feeling more relaxed in their own surroundings.

  • If you sometimes struggle to leave the house, you can still attend your appointments.

  • Mobility or accessibility issues are removed as barriers. Many therapy clinics are located in buildings with stairs and in busy towns and cities, if you would find it difficult to travel to and from sessions, this is no longer a concern. 

  • Therapy can be as confidential as you want it to be. No one will see you travelling to or from sessions.

  • You don't need to arrange childcare. If you have dependents, you do not need to arrange for someone else to be at home. Provided you are able to find a confidential space to talk, therapy can happen whilst you are also on call should they need you. 


  • Online therapy requires use of software and hardware, you will need a stable internet connection and a computer, tablet or smartphone with a good quality camera and microphone.  If you have unstable internet or lack the relevant hardware and software then online therapy may not be for you, or you may like to consider email or phone therapy. 

  • Some people may struggle to find a confidential space at home. This can be true if you are sharing space with others. The use of headphones and white noise can help with this.

  • It may take a while to feel comfortable communicating in a new medium, this can be off-putting when starting therapy, I will work to help you get used to this. 

  • Not all psychological issues are suited to working online. e.g. severe and chronic mental health needs that require more support than once weekly therapy sessions. Online counselling is not recommended for acute mental health crises, or clients who are actively suicidal, as well as clients for whom NHS primary care services, accessed via their GP, are the best options for care and support. 

  • With the best will in the world, the strongest WiFi, and a top of the range device, technology can still fail. I work to minimise the risk and effect of this, and have guidelines to follow in the event.